It categorises the request and drafts a reply
Running on top of Axios Desk, the Support Assistant automatically categorises incoming requests, drafts a reply for the agent, and summarises history.
See how Support Assistant works
The screen below is a short walkthrough of the real usage flow.
The chat above is a live demo flow — type your own question and send it.
When a support agent opens a new request, they first need to work out its category, then check the customer's past requests, then write a reply. The Support Assistant speeds up all three: it categorises and prioritises the request the moment it's opened, summarises past requests, and suggests a reply draft based on your knowledge base. The agent edits and sends it — the final word is always theirs.
Frequently asked questions
Does it send an automatic reply to the customer?+
No. The assistant prepares a draft; your agent reviews and edits it before it's sent.
Does it work if we don't have a knowledge base?+
Reply-draft suggestions depend on the scope of your knowledge base. Categorisation and summarisation still work without one.
Let's talk about Support Assistant.
Let us show your team how it works.